Returns And Exchanges

If you receive a defective product or a product that is different from what you ordered

We take every precaution to ensure the quality of our products, but if the product is damaged, soiled, or different from your order, please contact us via the CONTACT page within 7 days of delivery. We will contact you regarding return and exchange procedures (we will cover the shipping and handling fees for returns and exchanges). In principle, an exchange will be made for the same product. If a replacement product is not available, we will contact you again. *Made-to-order products are produced from scratch, so please allow 1-3 weeks for delivery. *If we determine that the returned product has become defective in your possession, we may return it to you.

In case of return or exchange due to customer convenience

Returns and exchanges are only accepted for unused products. Please contact us via the CONTACT page within 7 days of receiving the product. We will contact you with instructions on how to return or exchange the product.
Please return the product within 14 days of receiving it. Shipping costs are the customer's responsibility. We cannot refund shipping costs incurred to deliver the product. If the item is eligible for free shipping or if you are part of a free shipping promotion and did not pay shipping, we will refund the amount minus the normal shipping cost.
Please send your return using a trackable method such as Letter Pack Light or Takkyubin Compact.

*The date the product arrives will be considered the first day. For example, if the product arrives on January 1st, please contact us via the contact form by January 7th. The deadline for returning the product is January 14th.

Please note that items that meet the following conditions cannot be exchanged.

[Jewelry and accessories]

Earrings (for hygiene reasons, they cannot be replaced)
Products showing signs of use
Products with missing, damaged, or soiled accessories (box, drawstring bag, etc.)
Pre-order items
Custom-ordered items
Made-to-order products
Customized and resized products
Products that have been delivered more than 8 days ago
If you have made excessive returns or exchanges

[Clothing and other products]

*Please wear the item over your clothes when trying it on or checking the size. Also, be careful not to get any scents from foundation or perfume on the item.
Products that have become smelly, dirty, or scratched while in the customer's possession
Products with tags removed
Custom-ordered items
Products that have been delivered more than 8 days ago
If you have made excessive returns or exchanges

If you have any questions or concerns, please feel free to contact us via the CONTACT page .

Delivery methods and shipping fees

[Domestic Shipping]
Nekopos (Available only for selected items), Takkyubin Compact
Free shipping is available for orders over ¥9,000 (tax included).

[International Shipping]
Shipping method: EMS (Express Mail Service)
United States, Canada, Australia, New Zealand, Finland, France, Germany, Hungary, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom, Ireland, Iceland, Czech Republic, Portugal, Malaysia, Singapore, Hong Kong, South Korea, Taiwan

Click here for more details.

Returns and exchanges

Returns and exchanges are only accepted for unused products. Please note that items that meet the following conditions cannot be exchanged.

Jewelry and accessories
Earrings / Products showing signs of use / Products with missing, damaged or soiled accessories (boxes, drawstring bags, etc.) / Pre-ordered products / Custom-ordered products / Made-to-order products / Products that have been customized or resized / Products that have been delivered more than 8 days ago

Clothing and other products
Products that show signs of use / Products that appear to have been washed / Products with odors, stains or scratches / Products with tags removed / Custom-ordered products / Products that have been delivered more than 8 days ago

Learn more

Eco-friendly initiatives

In consideration of resource conservation and the global environment, we are promoting paperless packaging, delivery notes (purchase details), and receipts, using recyclable materials wherever possible.

If you require a delivery note or receipt issued by our store, please write "delivery note requested" or "receipt requested" in the comments section of the order form.