Faq

Please note that we do not accept reservations.

We recommend that you use our ring gauge rental service or purchase your own ring gauge and measure your ring size.
If you are looking for a wider ring, we recommend using a flat ring gauge or purchasing a size one size larger than your usual ring size.
Click here for a ring size chart.

Please see here .

We accept orders for 18K, 14K, and 10K. Some items are difficult to produce, so please contact us first.
*Gold (18K, 14K, 10K) products cannot be shipped overseas.

Please note that depending on the condition of the natural stone, it may be damaged during setting, so we cannot use stones other than those we can provide.

If you don't see an engraving option on the product page, please contact us first. Customization fees start from ¥2,000.
*Fonts can be selected from Google Fonts. Please note that other fonts cannot be selected due to licensing restrictions.
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We accept Apple Pay, Google Pay, PayPal, Paidy, credit card payments (VISA, MasterCard, American Express, JCB), convenience store payments, smartphone payments (LINE Pay, PayPay), and bank transfers.
*If you use PayPal, you can pay with a Discover card.

PayPal:
This is a payment method that allows you to shop using your PayPal account information.
https://www.paypal.com/jp/

Paidy:
・This payment method can be used with just an email address and mobile phone number. No prior registration or credit card is required.
・No matter how many times you shop in a month, you will only pay once the following month. The amount you spend for the month will be confirmed on the 1st of the following month and you will be notified by email and SMS.
・The following payment methods are available.
Direct debit (payment fee: free)
Convenience store (payment fee: 356 yen including tax)
Bank transfer (fees vary depending on the financial institution)
https://paidy.com

Convenience store payment (KOMOJU):
When checking out, select "KOMOJU/Convenience Store/Other" as your payment method. Payment can be made at Lawson, FamilyMart, Ministop, Daily Yamazaki, and SeicoMart (not available at 7-Eleven). When paying at a convenience store, a payment fee of 190 yen (tax included) will be added to the total price (including shipping).
*This cannot be used for orders with a total amount (tax included) of 300,000 yen or more.
*Payment is due within 3 days from the day after the order date.

Smartphone payments — LINE Pay, PayPay (KOMOJU):
Please select "Smartphone Payment - KOMOJU" as your payment method at checkout.

What is KOMOJU?
KOMOJU is a technology company that currently supports online payments for thousands of companies and sole proprietors. It is a reliable Japanese payment service.
https://ja.komoju.com/

All customer information is protected by SSL encrypted communication. In addition, we use a third-party payment service (Paypal/Shopify) so we do not receive your credit card information. Please use our service with peace of mind.

[What is Paypal?]
PayPal is a convenient online digital wallet. If you register your credit card information with PayPal, you can complete payments with just your ID and password. This allows for more secure payments without disclosing your sensitive card information to the store. Opening a PayPal account is easy; just select PayPal as your payment method and enter the required information.

[What is Shopify?]
It is the world's No. 1 online store creation service. We use this platform to run our online store because of its ease of use and security.

Shipping schedules vary by product. Please check the product description on each product page for details.

We do not ship overseas.

We offer gift wrapping. For details, please see "Gift Wrapping."

As a general rule, we cannot accept cancellations or changes after your order has been placed.
Depending on the timing and order contents, we may be able to accommodate your request, so please contact us via the Contact page first.

Returns and exchanges are only accepted for unused products. Please see the "Returns and Exchanges" page for details.

We apologize for the inconvenience, but please contact us via the Contact page within 7 days of receiving the product. We will handle returns and exchanges.
* Returns are accepted within 14 days from the date of delivery.