Contact us

We will usually respond within 1-2 business days (inquiries made on weekends or holidays will be responded to on the next business day or later).

Drop us a line

Delivery methods and shipping fees

[Domestic Shipping]
Nekopos (Available only for selected items), Takkyubin Compact
Free shipping is available for orders over ¥9,000 (tax included).

[International Shipping]
Shipping method: EMS (Express Mail Service)
United States, Canada, Australia, New Zealand, Finland, France, Germany, Hungary, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom, Ireland, Iceland, Czech Republic, Portugal, Malaysia, Singapore, Hong Kong, South Korea, Taiwan

Click here for more details.

Returns and exchanges

Returns and exchanges are only accepted for unused products. Please note that items that meet the following conditions cannot be exchanged.

Jewelry and accessories
Earrings / Products showing signs of use / Products with missing, damaged or soiled accessories (boxes, drawstring bags, etc.) / Pre-ordered products / Custom-ordered products / Made-to-order products / Products that have been customized or resized / Products that have been delivered more than 8 days ago

Clothing and other products
Products that show signs of use / Products that appear to have been washed / Products with odors, stains or scratches / Products with tags removed / Custom-ordered products / Products that have been delivered more than 8 days ago

Learn more

Eco-friendly initiatives

In consideration of resource conservation and the global environment, we are promoting paperless packaging, delivery notes (purchase details), and receipts, using recyclable materials wherever possible.

If you require a delivery note or receipt issued by our store, please write "delivery note requested" or "receipt requested" in the comments section of the order form.