Shopping Guide

At Swing Jewelry, we craft each piece with care. Even for items currently in stock, we perform a final finishing and polishing process before shipping to ensure they arrive in perfect condition.

In-Stock Items:
Shipped within 3 business days after payment confirmation.
Made-to-Order & Custom Items:
(Includes engraving, custom sizing, etc.)
Please allow 10–15 business days for production after payment confirmation.

Need it sooner?
If you are in a hurry for a gift or special occasion, please contact us via the Contact Form before placing your order. We will do our best to accommodate your request.

To ensure the safety of your jewelry and prevent loss or damage during transit, we strongly recommend a shipping method that allows for face-to-face delivery. However, you may choose from the following options based on your order total and preference.

Domestic Shipping (Japan)

Takkyubin Compact (Face-to-Face Delivery): ¥700

Delivered face-to-face by the driver.
Compensation coverage: Up to ¥30,000.

Date & Time Designation: You can specify your preferred delivery time via the Kuroneko Members website using the tracking number provided in your shipping confirmation email.

Nekopos (Mailbox Drop): ¥350

— Available for orders under ¥7,000 and qualifying sizes only.

Delivered directly to your mailbox.

Important Notes:
Date and time designation is not available.Compensation limit is ¥3,000 (tax included).If you are purchasing as a gift or are concerned about safety during transit, we highly recommend selecting "Takkyubin Compact."

Free Shipping: Available on all orders over ¥9,000 (tax included).

International Shipping

We deliver our products worldwide using the following shipping methods, determined by the material of the item, shipping safety, and international postal regulations:

Brass Products & Bicycle Accessories:
Standard Shipping (Japan Post "International Air Packet" / Tracked Standard Mail)

Silver & Gold Products:
Express Shipping (Japan Post "EMS" / Tracked & Insured Express Mail)

Shipping Rates & Estimated Delivery Times:

United States
Standard Shipping: ¥1,200 (12–20 business days)
Express Shipping: ¥3,900 (10–14 business days)
Canada, Australia, New Zealand
Standard Shipping: ¥1,050 (12–18 business days)
Express Shipping: ¥3,150 (5–9 business days)
Malaysia, Singapore, Thailand
Standard Shipping: ¥750 (9–15 business days)
Express Shipping: ¥1,900 (4–6 business days)
Hong Kong, South Korea, Taiwan
Standard Shipping: ¥750 (7–13 business days)
Express Shipping: ¥1,450 (3–5 business days)

Important Notice Regarding US Customs & Duties

When shipping commercial items to the United States, advance customs procedures (DDP) are required for all shipments under US import regulations.

For Orders of $100 USD or Less:
Your order is exempt from customs duties under local import rules. No additional fees or duties will be charged.

For Orders Over $100 USD:
The applicable customs duties will be automatically calculated at checkout and paid together with your item total and shipping fee. We will handle and prepay the local customs duty process before shipping. You will not be charged any additional duties, taxes, or handling fees upon delivery.

Please Note:

We currently do not ship to countries outside the areas listed above.
The delivery times listed above are estimated standard timelines. Actual delivery days may vary significantly depending on local postal conditions, customs delays, weather, or peak shipping seasons. We do not guarantee exact delivery dates, so please place your order well in advance.
Please note that silver and gold items are classified as precious metals under international postal treaties and must be shipped via high-security EMS.
If items made of different materials are purchased together in a single order, the Express Shipping (EMS) rate will be automatically applied to the entire order.
United States: Customs duties and import taxes are collected directly at checkout. No additional fees will be charged upon delivery.
Other Countries: Import duties, taxes, and handling fees are not included and remain the responsibility of the recipient upon arrival.

Payment Methods

We accept a variety of payment methods including Credit Cards, Amazon Pay, Apple Pay, Google Pay, PayPal, Paidy, Convenience Store Payment, PayPay, LINE Pay, and Bank Transfer.

Accepted Cards:

Visa, Mastercard, American Express, JCB.

Note: Discover cards are accepted via PayPal.

Security:

All credit card transactions are processed through secure third-party payment services (Shopify Payments / PayPal). We do not store or have access to your credit card information.

Please select "KOMOJU・Convenience/Others" at checkout.

Available Stores: Lawson, FamilyMart, Ministop, Daily Yamazaki, Seicomart.Note: 7-Eleven is NOT available.
Handling Fee: A fee of ¥190 will be added to the total amount.

Important: Not available for orders totaling ¥300,000 or more.Payment must be made within 3 days from the day after your order.

Please select "Smartphone Payment - KOMOJU" at checkout.

KOMOJU is a secure payment gateway service in Japan.

Important: Not available for orders totaling ¥300,000 or more.Payment must be made within 3 days from the day after your order.

PayPal is a secure digital wallet service. You can pay using your registered ID and password without sharing your financial information with the shop.

No credit card required. You only need your email address and mobile phone number.

Payments for the month are consolidated and billed on the 1st of the following month.
Payment Methods for Paidy:Bank Transfer (Fee: Free)Convenience Store (Fee: ¥356 max)Bank Transfer (Fee: Depends on financial institution)
For more details, please visit paidy.com.

Cancellation & Changes

Due to system restrictions, orders cannot be automatically cancelled by the customer after confirmation.

Incorrect Orders: If you have made a mistake in your order, please contact us immediately via the Contact Form.
Made-to-Order Items: Please note that we cannot accept cancellations for made-to-order or custom items (including engraving and size orders) once production has begun.

Defective or Incorrect Items

We offer two support services to ensure you can choose your rings with confidence, even when shopping online.

Returns and Exchanges for Personal Reasons

We accept returns and exchanges only for items that are unused and in their original condition.
Please contact us via our CONTACT page within 7 days of receiving your item (※within 14 days for international shipments).
Following our confirmation, the item must be shipped back to us within 14 days.

Please note that we cannot accept exchanges for items that meet any of the following conditions:

Earrings (cannot be exchanged due to hygiene reasons)
Items showing signs of wear or use
Items with lost, damaged, or soiled accessories or packaging (boxes, pouches, etc.)
Pre-order items
Made-to-order items
Customized or resized items
Items after 8 or more days have passed since delivery

Important Notice Regarding Shipping Costs for Returns & Exchanges

If you wish to return or exchange an item for personal reasons (e.g., changed your mind, wrong size, ordered by mistake), the following shipping cost policies will apply:

Return Shipping Fees (Customer's Responsibility):
The customer is entirely responsible for all domestic and international shipping fees incurred when returning the item to us. We do not accept return shipments sent via Cash on Delivery (COD) / Freight Collect.

Non-Refundable Initial Shipping Fee:
When a refund is processed, only the product price will be refunded. The shipping fee paid at the time of purchase (initial shipping fee) is non-refundable and will be deducted from your total refund amount. We appreciate your understanding.

— Size Exchanges & Adjustments (First Time Free)

For silver/brass items without gemstones or engravings, as well as beaded necklaces, we offer a one-time complimentary size exchange or adjustment within 7 days of delivery.

Eligible Items:

Rings (plain design / without gemstones or custom engravings such as initials)
Necklaces, bracelets, bangles (Silver / Brass)
Beaded necklaces, beaded bracelets

Services Provided:

Rings & Bangles: Size exchange
Necklaces & Chain Bracelets: Chain length adjustment / link resizing
Beaded Items: Length adjustment by restringing

Exchange Fee: Free

Note: If the price varies by size (e.g., extending a necklace or bracelet chain from 40cm to 50cm), you will only be charged the price difference for the size upgrade.

Shipping Costs:

Domestic Orders (Within Japan):Return shipping to us: Covered by customer (prepaid)Reshipping of replacement: Covered by SWING JEWELRY
International Orders:Round-trip shipping (both return shipping to us and reshipping to you) is the customer's responsibility.The reshipping fee will be billed separately upon completion of the replacement item (approx. ¥1,500 – ¥4,000 depending on region).

Please Note:

For solid gold items (K10 / K18), sizing up (lengthening) incurs an additional material fee, which will be quoted individually (sizing down is free of charge).
Items must be unused (tried on only).

Delivery Time for Replacements

At SWING JEWELRY, we do not hold inventory; each item is made to order.
For size exchanges, we re-cast and craft a new size from scratch only after receiving the returned piece.
Therefore, please allow approximately 2 to 3 weeks (10 to 15 business days) for completion, similar to our standard production time.
We sincerely appreciate your patience as we carefully remake and handcraft your piece for the perfect fit.

Note: Adjustments that only require chain modifications or bead restringing can be dispatched within 3 to 5 business days.

— Pre-Production Size Check Service for Custom Orders

Note: This service is exclusively available for residents of Japan (orders with a delivery address within Japan).

This service allows customers ordering custom pieces (such as gemstone settings or engravings) and fine gold jewelry to verify the exact size and fit at home before final production begins.

Kit Contents

Sample Ring in Your Requested Size: Try on the ring to check the comfort and fit with the actual band width.
Ring Sizer Gauge: Measure your exact finger size accurately.

Even if the sample ring doesn't fit perfectly, you can immediately find your correct size using the included ring sizer.

Eligible Items & Service Details

1. Custom Silver & Brass Jewelry (with stone setting or engraving)

Paid Option (Select during checkout)

We will send you one semi-finished ring (prior to stone setting/engraving) along with a ring sizer. After trying it on, simply return it to us if the size is right, and we will proceed directly with final finishing.

2. Solid Gold Jewelry (K10 / K14 / K18, etc.)

Included as Standard (Complimentary / included in product price)

Since fine gold is a valuable material, we provide 3 to 5 silver or resin sample rings (including adjacent sizes) alongside a ring sizer to ensure a flawless fit. You can take your time trying them on at home to find your ideal size before we begin crafting your final piece in solid gold.

How the Service Works

Select the "Size Check Service" option when placing your order.
Trial Shipment: We will dispatch your sample ring(s), the ring sizer, and a prepaid return envelope within 10 business days.
Try-On: Check the fit and comfort in the comfort of your own home.
Return: Place the sample ring(s) and ring sizer into the enclosed envelope and return it to us.

If the size is right: We will proceed directly to the final finishing process.
Silver: Dispatched in approximately 5 business days after receiving your return.
Gold: Dispatched in approximately 10 business days after receiving your return.

If you need a different size: Please notify us of your updated size preference (Note: As this requires remaking the piece, please allow an additional 5 to 10 business days).
Final Delivery: We will complete final processing and deliver your finished piece.

Second Size Verification (Paid Option)

If you would like to test another physical sample ring after measuring with the ring sizer, an additional sample rental is available upon request.

Please let us know by replying directly to your shipment notification email.

Fee: ¥1,500 per request (tax and round-trip shipping included)
Limit: Up to 1 additional request per customerNote: To ensure production proceeds smoothly, paid re-evaluations are limited to one time only.

Shipping Methods

To ensure safe handling, tracked, signature-required delivery services are used for both outbound and return shipping.

Outbound (To you): TA-Q-BIN Compact (Yamato Transport)
Return (To us): Letter Pack Plus (Japan Post) – Pre-addressed envelope included in your kit

Return Instructions

Place the items into the provided red envelope (Letter Pack Plus) and drop it off at your nearest post office counter, or schedule a free pickup via Japan Post.

Note: While it can also be dropped into a standard post box, handover at a post office counter or via pickup is strongly recommended for security.

Every piece at Swing Jewelry is handcrafted using natural materials. As a result, slight variations may occur between individual items. We appreciate your understanding and hope you enjoy the unique characteristics of your jewelry.

Material Characteristics

Natural Stones
Because we use natural minerals, each stone varies in color, pattern, and inclusions.

We generally do not accept returns based on personal dissatisfaction with these natural characteristics (e.g., "it looks different from the photo").
We hope you enjoy the one-of-a-kind expression that nature provides.

Silver & Brass
These metals may tarnish or darken over time due to oxidation.

You can easily restore their original shine by polishing them with a jewelry cloth.
We hope you will appreciate the developing patina as part of the unique character and "flavor" of the jewelry as you wear it over time.

Maintenance & Repair Services

To ensure you can enjoy your jewelry for years to come, we offer post-purchase maintenance services. Please feel free to contact us via the Contact Form.

Polishing & Refinishing (Paid Service)
If you are concerned about tarnish or dullness, we offer professional cleaning and refinishing.Note: While fine surface scratches from daily wear can be removed, deep scratches or heavy dents may not be completely eliminated. To preserve the original shape of the design, we will polish the item to blend the imperfections rather than grinding them down excessively.
Resizing (Paid Service)
We offer resizing services after purchase.Note: Some designs cannot be resized due to their structure.
Repairs
We can repair broken chains, loose stones, etc., depending on the condition.Please contact us first with a photo of the item so we can assess the damage.

For International Customers:
While we are happy to offer maintenance and repair services to our international customers, please note that round-trip shipping fees and any potential customs duties will be the customer's responsibility.

We offer gift wrapping (for a fee). Please check "Gift wrapping" on the product page.
For more information, please see "Gift Wrapping."

We accept orders for 18K, 14K, and 10K. Some items are difficult to produce, so please contact us first.
inquiry

If you don't see an engraving option on the product page, please contact us first. Customization fees start from ¥3,000.
inquiry

To prevent any problems, we are currently unable to accept requests for processing (remodeling or semi-orders) using stones that customers already own. Thank you for your understanding.

A. To ensure you find the perfect fit, we offer support services tailored to your location.

For Customers in Japan:
We offer three support options:

Ring Gauge Rental: We can lend you a ring gauge to measure your size.
Pre-production Fitting Service (Recommended): For custom or gold orders, we send a sample ring to check the fit before crafting.
Free Size Exchange: If the size isn't right, we offer a one-time free exchange for plain silver/brass items within 7 days.

For International Customers:
Due to shipping logistics, the "Ring Gauge Rental" and "Pre-production Fitting Service" are not available for international orders.
We highly recommend measuring your size at a local jewelry shop before ordering.

Size Exchange: We accept size exchanges for plain silver/brass items. However, the customer is responsible for all round-trip shipping costs and any customs duties.
Note: If a larger size or longer chain results in a higher price, the price difference will be charged.

Size Tip:
For wide bands, we recommend ordering 1-2 sizes larger than your standard size. Please refer to our [Ring Size Chart].

Please see here .

Due to the nature of made-to-order production, we cannot accept cancellations or design changes after production has begun. However, we may be able to accommodate requests immediately after placing an order (within a few hours), so please contact us as soon as possible.
inquiry

We apologize for the inconvenience, but please contact us via the Contact page within 7 days of receiving the product. We will handle returns and exchanges.
* Returns are accepted within 14 days from the date of delivery.