Shopping Guide

At Swing Jewelry, we craft each piece with care. Even for items currently in stock, we perform a final finishing and polishing process before shipping to ensure they arrive in perfect condition.

In-Stock Items:
Shipped within 3 business days after payment confirmation.
Made-to-Order & Custom Items:
(Includes engraving, custom sizing, etc.)
Please allow 10–15 business days for production after payment confirmation.

Need it sooner?
If you are in a hurry for a gift or special occasion, please contact us via the Contact Form before placing your order. We will do our best to accommodate your request.

To ensure the safety of your jewelry and prevent loss or damage during transit, we strongly recommend a shipping method that allows for face-to-face delivery. However, you may choose from the following options based on your order total and preference.

Domestic Shipping (Japan)

Takkyubin Compact (Face-to-Face Delivery): ¥700

Delivered face-to-face by the driver.
Compensation coverage: Up to ¥30,000.

Date & Time Designation: You can specify your preferred delivery time via the Kuroneko Members website using the tracking number provided in your shipping confirmation email.

Nekopos (Mailbox Drop): ¥350

— Available for orders under ¥7,000 and qualifying sizes only.

Delivered directly to your mailbox.

Important Notes:
Date and time designation is not available.Compensation limit is ¥3,000 (tax included).If you are purchasing as a gift or are concerned about safety during transit, we highly recommend selecting "Takkyubin Compact."

Free Shipping: Available on all orders over ¥9,000 (tax included).

International Shipping

Carrier: EMS (Express Mail Service)

Shipping Fees by Region:

United States: ¥3,900
Canada, Australia, New Zealand: ¥3,150
Malaysia, Singapore, Thailand:: ¥1,900
Hong Kong, South Korea, Taiwan: ¥1,450

Customs, Duties, and Taxes (For U.S. Customers)
All orders to the United States are shipped via Japan Post Express Mail Service (EMS) with full tracking and insurance.

Orders under $100 USD: Eligible for duty-free entry under U.S. regulations. No additional customs duties will be charged.

Orders over $100 USD: Customs duties will be calculated and collected directly at checkout. We prepay all applicable duties and fees on your behalf prior to shipment. You will not be charged any unexpected fees or customs bills upon delivery.

Please Note:

We currently do not ship to countries outside the areas listed above.
United States: Customs duties and import taxes are collected directly at checkout. No additional fees will be charged upon delivery.
Other Countries: Import duties, taxes, and handling fees are not included and remain the responsibility of the recipient upon arrival.

Payment Methods

We accept a variety of payment methods including Credit Cards, Amazon Pay, Apple Pay, Google Pay, PayPal, Paidy, Convenience Store Payment, PayPay, LINE Pay, and Bank Transfer.

Accepted Cards:

Visa, Mastercard, American Express, JCB.

Note: Discover cards are accepted via PayPal.

Security:

All credit card transactions are processed through secure third-party payment services (Shopify Payments / PayPal). We do not store or have access to your credit card information.

Please select "KOMOJU・Convenience/Others" at checkout.

Available Stores: Lawson, FamilyMart, Ministop, Daily Yamazaki, Seicomart.Note: 7-Eleven is NOT available.
Handling Fee: A fee of ¥190 will be added to the total amount.

Important: Not available for orders totaling ¥300,000 or more.Payment must be made within 3 days from the day after your order.

Please select "Smartphone Payment - KOMOJU" at checkout.

KOMOJU is a secure payment gateway service in Japan.

Important: Not available for orders totaling ¥300,000 or more.Payment must be made within 3 days from the day after your order.

PayPal is a secure digital wallet service. You can pay using your registered ID and password without sharing your financial information with the shop.

No credit card required. You only need your email address and mobile phone number.

Payments for the month are consolidated and billed on the 1st of the following month.
Payment Methods for Paidy:Bank Transfer (Fee: Free)Convenience Store (Fee: ¥356 max)Bank Transfer (Fee: Depends on financial institution)
For more details, please visit paidy.com.

Cancellation & Changes

Due to system restrictions, orders cannot be automatically cancelled by the customer after confirmation.

Incorrect Orders: If you have made a mistake in your order, please contact us immediately via the Contact Form.
Made-to-Order Items: Please note that we cannot accept cancellations for made-to-order or custom items (including engraving and size orders) once production has begun.

Defective or Incorrect Items

We offer two support services to ensure you can choose your rings with confidence, even when shopping online.

Returns and Exchanges for Personal Reasons

We accept returns and exchanges only for unused items.
Please contact us via the CONTACT page within 7 days of receiving your item.

Please note that we cannot accept exchanges for items that meet any of the following conditions:

Earrings (cannot be exchanged due to hygiene reasons)
Items showing signs of wear or use
Items with lost, damaged, or soiled accessories or packaging (boxes, pouches, etc.)
Pre-order items
Made-to-order items
Customized or resized items
Items after 8 or more days have passed since delivery

To ensure you can shop with confidence online, we offer two dedicated support services.

— Size Exchanges & Adjustments (First Time Free)

For silver/brass items without gemstones or engravings, as well as beaded necklaces, we offer a one-time complimentary size exchange or adjustment within 7 days of delivery.

対象商品：

リング（天然石なし・イニシャルなどのカスタム彫刻なし）
ネックレス、ブレスレット、バングル（シルバー/真鍮製）
ビーズネックレス、ビーズブレスレット

対応内容：

リング・バングル：サイズ交換
ネックレス・チェーンブレスレット：チェーンの長さ変更、コマ調整
ビーズ製品：組み直しによる長さ調整

交換費用：無料

※ ネックレスやブレスレットのチェーン延長など、サイズによって商品価格が異なる場合、サイズアップに伴う「差額」のみご負担いただきます。（例：40cm→50cmへの交換など）

送料：

日本国内からのご依頼
ご返送時：お客様ご負担（元払い）
再発送時：当店負担
海外からのご依頼（International Orders）
往復送料（ご返送＋再発送）ともに、お客様ご負担となります。
再発送の送料は、交換品の完成後に別途ご請求させていただきます（地域により約1,500円〜4,000円程度）。

ご注意：

ゴールド製品（K10/K18）の「サイズアップ（長くする）」は、材料費実費を別途お見積もりさせていただきます（サイズダウンは無料です）。
未使用品（ご試着のみ）に限ります。

■ 交換品の納期について

SWING JEWELRYでは在庫を持たず、受注生産を行っております。
サイズ交換につきましても、ご返送品が到着してから鋳造（キャスト）を行い、新しいサイズを一から製作いたします。
そのため、通常の納期と同様に約2〜3週間（10〜15営業日）ほどのお時間をいただきます。
お急ぎのところ大変恐縮ですが、お客様にぴったりのサイズで丁寧に仕上げ直しますので、到着までお待ちください。
※ビーズ製品やチェーン調整のみの場合は、3〜5営業日ほどで発送可能です。

— カスタムオーダー向け「サイズ確認サービス」

※本サービスは日本国内在住の方（配送先が日本国内の方）限定となります。

石留め・刻印などのカスタム品や、高価なゴールド製品をご注文のお客様向けに、本制作に入る前にサイズ感を確認できるサービスです。

■ お届けセット内容

ご希望号数のサンプルリング（実際のリング幅での着け心地を確認）
サイズ計測用リングゲージ（正確な号数を計測）

もしサンプルリングのサイズが合わなくても、同梱のリングゲージですぐに正しいサイズをお調べいただけます。

■ 対象とサービス内容

1. シルバー・真鍮のカスタム品（石留め・刻印あり）

有料オプション（ご注文時に選択）

加工前（石留め・刻印前）のリング「1本」とリングゲージをお届けします。ご試着後、サイズが合っていれば返送いただき、そのまま仕上げ加工に入ります。

2. ゴールド製品（K10 / K14 / K18 等）

標準付帯（無料） ※商品代金に含まれています

高価な素材のため、失敗のないよう「シルバー製または樹脂製のサンプルリング」を前後サイズ含め「3〜5本」とリングゲージをお届けします。
ご自宅でゆっくり着け比べ、最適なサイズを決定していただいてから、ゴールドでの本制作を開始いたします。

■ サービスの流れ

ご注文時、オプションで「サイズ確認サービス」を選択してください。

仮配送：
ご指定のサイズのリング（またはサンプル一式）とリングゲージ、返送用の封筒をお届けします。
10営業日以内に発送いたします。

ご試着：
ご自宅でサイズ感をお確かめください。

ご返送：
同封の封筒にリング、リングゲージを入れ、ご返送ください。

サイズOKの場合
→ そのまま仕上げ加工に入ります。
シルバー：返送商品を確認後、5営業日程で発送予定です。
ゴールド：返送商品を確認後、10営業日程で発送予定です。

サイズNGの場合
→ サイズ変更希望の旨をお知らせください（※作り直しとなるため、納期が+5〜10営業日ほどかかります）。

完成・お届け：
最終的な仕上げを行い、完成品をお届けします。

■ サイズの再確認について（有料）

「リングゲージで測ったサイズでもう一度、実物のサンプルリングを試したい」という場合は、追加オプションにて再度サンプルの貸出が可能です。
ご希望の場合は、当店からの発送通知メールに直接ご返信にてご連絡ください。

費用： 1回につき 1,500円（税込・往復送料込）
回数制限： お一人様 1回まで

※スムースに制作へ移行するため、有料での再確認は1回限りとさせていただいております。あらかじめご了承ください。

■ 配送方法

確実なやり取りのため、往復ともに「対面手渡し・記録の残る配送」を使用します。

お届け時（当店→お客様）：宅急便コンパクト（ヤマト運輸）
ご返送時（お客様→当店）：レターパックプラス（日本郵便）- 当店で用意し同封します

■ 返送時の手順

同封されている赤い封筒（レターパックプラス）にリングを入れ、お近くの郵便局窓口にお持ち込みいただくか、集荷依頼（無料）をご利用ください。

※ポスト投函も可能ですが、安全のため対面でのお渡しを推奨しております。

Every piece at Swing Jewelry is handcrafted using natural materials. As a result, slight variations may occur between individual items. We appreciate your understanding and hope you enjoy the unique characteristics of your jewelry.

Material Characteristics

Natural Stones
Because we use natural minerals, each stone varies in color, pattern, and inclusions.

We generally do not accept returns based on personal dissatisfaction with these natural characteristics (e.g., "it looks different from the photo").
We hope you enjoy the one-of-a-kind expression that nature provides.

Silver & Brass
These metals may tarnish or darken over time due to oxidation.

You can easily restore their original shine by polishing them with a jewelry cloth.
We hope you will appreciate the developing patina as part of the unique character and "flavor" of the jewelry as you wear it over time.

Maintenance & Repair Services

To ensure you can enjoy your jewelry for years to come, we offer post-purchase maintenance services. Please feel free to contact us via the Contact Form.

Polishing & Refinishing (Paid Service)
If you are concerned about tarnish or dullness, we offer professional cleaning and refinishing.Note: While fine surface scratches from daily wear can be removed, deep scratches or heavy dents may not be completely eliminated. To preserve the original shape of the design, we will polish the item to blend the imperfections rather than grinding them down excessively.
Resizing (Paid Service)
We offer resizing services after purchase.Note: Some designs cannot be resized due to their structure.
Repairs
We can repair broken chains, loose stones, etc., depending on the condition.Please contact us first with a photo of the item so we can assess the damage.

For International Customers:
While we are happy to offer maintenance and repair services to our international customers, please note that round-trip shipping fees and any potential customs duties will be the customer's responsibility.

We offer gift wrapping (for a fee). Please check "Gift wrapping" on the product page.
For more information, please see "Gift Wrapping."

We accept orders for 18K, 14K, and 10K. Some items are difficult to produce, so please contact us first.
inquiry

If you don't see an engraving option on the product page, please contact us first. Customization fees start from ¥3,000.
inquiry

To prevent any problems, we are currently unable to accept requests for processing (remodeling or semi-orders) using stones that customers already own. Thank you for your understanding.

A. To ensure you find the perfect fit, we offer support services tailored to your location.

For Customers in Japan:
We offer three support options:

Ring Gauge Rental: We can lend you a ring gauge to measure your size.
Pre-production Fitting Service (Recommended): For custom or gold orders, we send a sample ring to check the fit before crafting.
Free Size Exchange: If the size isn't right, we offer a one-time free exchange for plain silver/brass items within 7 days.

For International Customers:
Due to shipping logistics, the "Ring Gauge Rental" and "Pre-production Fitting Service" are not available for international orders.
We highly recommend measuring your size at a local jewelry shop before ordering.

Size Exchange: We accept size exchanges for plain silver/brass items. However, the customer is responsible for all round-trip shipping costs and any customs duties.
Note: If a larger size or longer chain results in a higher price, the price difference will be charged.

Size Tip:
For wide bands, we recommend ordering 1-2 sizes larger than your standard size. Please refer to our [Ring Size Chart].

Please see here .

Due to the nature of made-to-order production, we cannot accept cancellations or design changes after production has begun. However, we may be able to accommodate requests immediately after placing an order (within a few hours), so please contact us as soon as possible.
inquiry

We apologize for the inconvenience, but please contact us via the Contact page within 7 days of receiving the product. We will handle returns and exchanges.
* Returns are accepted within 14 days from the date of delivery.